Frequently Asked Questions
Everything you need to know about our healing crystals and your shopping experience.
Are your healing crystals and gemstones authentic?
Yes, all our crystals and gemstones are 100% natural and ethically sourced. Each piece is hand-selected and inspected for quality and authenticity before being crafted into our jewelry.
How long does shipping take for my order?
Standard shipping typically takes 7-15 business days depending on your location. We offer tracked shipping on all orders so you can follow your crystals' journey from our workshop to your doorstep.
How should I cleanse and charge my crystal jewelry?
We recommend cleansing your jewelry using moonlight, sage smoke, or placing it on a selenite charging plate. Avoid prolonged exposure to water or harsh chemicals to preserve the integrity of both the stone and the setting.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition for a full refund or exchange.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secure.
Do you offer international shipping?
Yes, AtPerry’s ships to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.